Evaluasi Responsivitas Sekolah dan Ketersediaan Fasilitas Pengaduan Siswa di SMA Negeri 7 Luwu
DOI:
https://doi.org/10.63822/v8kdnz31Keywords:
Complaint Facilities; Environmental Cleanliness; Service Responsiveness; Student SatisfactionAbstract
This study aims to evaluate student satisfaction with the responsiveness of complaint handling, the availability of complaint facilities, environmental cleanliness, and the condition of vocational practice facilities at SMAN 7 Luwu. A quantitative descriptive method was employed, involving 100 student respondents selected via proportional sampling using a 4-point Likert scale questionnaire distributed through Google Forms. Data analysis focused on frequency and percentage distribution of four specific service indicators related to facilities and responsiveness. The results revealed that while practice facilities recorded a positive approval rating of 90%, complaint handling facilities and environmental cleanliness registered higher levels of dissatisfaction at 13% and 12%, respectively. Furthermore, responsiveness to grievances showed 10% student dissatisfaction. These findings suggest that manual complaint mechanisms and inconsistent facility maintenance undermine overall service quality. Therefore, SMAN 7 Luwu must modernize its grievance channels into digital web-based systems and strengthen environmental sanitation management.
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